Live fack chat
Live Chat agent can be 10 times more effective than a phone agent, without losing on quality.
With the help of pre-defined responses, chat history and 3rd-party tool integrations, you don’t need to worry about extra costs and efforts – just focus on providing best support. More than 1,8 billion users use Facebook Messenger, Whats App and other chat apps monthly.
The solution is easy and simple to use and offers top quality video chat experience that makes it one of the most desirable solution for online operators who want to personalize the engagement and provide live video assistance to its customers.
When an agent engages a customer through video chat, it creates a personal connection with your customer, who can be provided with superior service.
Share photos and links when needed, see the statuses of delivered and read messages, be ready to answer when typing indicator appears, and what’s most important, get the name of the customer and use it to make chat more personal.
Sometimes it’s a matter of one doubt or unanswered question that postpone your customer buying decision.Agents can help increase sales, solve issues more effectively upon first contact and help build brand loyalty.The video camera should be positioned about 2.5ft (76cm) from the representative so the representative appears in the center with the background visible as shown above.They are always online and expect it from brands too.Live Chat helps companies to be always there for customers and deliver the best customer experience through chatting.